If you're having problems using Trackhunter then take a look at the frequently asked questions below. If you don't find something that helps then please do get in touch with us and we're sure we'll be able to help.
To send an application report so you can get help from support do the following process:
Some streams are quite slow and if your Fast Listen settings are set to skip before the stream has sent the preview data Trackhunter will not be able to skip the track. If you are experiencing this then you can preload the tracks from the Tracks menu to stop this happening.
If you are using the Get Latest (Followed) option then only tracks by Artists or Labels you are following that have been released recently will be fetched. Unless you are following a lot of artists and labels chances are much of the time no new tracks will be fetched. If you are using the Get Latest option then make sure you are not ignoring the genres you have chosen in the Settings > Sources menu.
Occasionally cover art cannot be found for some tracks, if that happens just find the appropriate image on the internet somewhere and copy and paste the URL (of the image file not the page) into the Cover Art field then click the download button. The cover art should be displayed and you can now tag the track as normal.
All the details you need to get your store added to Trackhunter can be found in this document. Just make sure your store satisfies these requirements and we'll be happy to consider your store for inclusion.
You can follow specific Artists or Labels. You can either choose to follow Artists or Labels from the Playlist by right clicking a track and choosing Follow. Or go to the Settings menu and choose the Filters option. If you wanted to follow tracks on the label “Muzic Recordings” then you would create a filter with the following settings:
Action: Follow, Type: contains, Value: Muzic Recordings
You should then use the Get Latest (Followed) option to look for new music by your followed artists and labels
If the General Setting “Show Messages On Playback Error” is not selected then Trackhunter will simply skip any tracks it can’t play without reporting an error. Also if “Don’t Stream From The Internet” is selected and the tracks are not preloaded then Trackhunter won’t play them.
Now there are so many sources Trackhunter uses to find new music it can take a long time to search through them all. This is especially true if you choose a lot of genres. You can reduce the number of sources you use as it won’t use a source if there are no genres selected for it. However, you may find some sources are better for certain genres then others and after using Trackhunter for a while you’ll get to know which sources are best and can streamline your sources and genres.
Songs marked as listened are removed from the playlist when you shut down Trackhunter. It still remembers your “listened” tracks but just doesn’t display them in your playlist any more.