Get support finding music with Trackhunter
If you're having problems using Trackhunter then take a look at the frequently asked questions below. If you don't find something that helps then please do get in touch with us and we're sure we'll be able to help.
Announcements and Known Issues
December 2025
Merry Christmas, Trackhunter is back! It's available right now for Windows, iOS and Mac.
Help is needed from testers to get the Android version on the Play Store, if you're an Android user please apply for early access here
Frequently Asked Questions
How do I send a report for support?
To send an application report so you can get help from support do the following process:
- Start Trackhunter
- Switch debugging on by going to the Help menu and choosing Debug Mode (a tick should appear next to Debug Mode when it’s on)
- While debugging is switched on, do whatever it is in Trackhunter that isn’t working so the relevant information can be captured
- Then, send a report by going back to the Help menu and choosing Send App Report
- You should get a response from support within 24 hours (maybe more at weekends or holiday periods)
Sometimes it won’t skip in Fast Listen mode
Ocassionally some streams can be slow and if your Fast Listen settings are set to skip before the stream has sent the preview data Trackhunter will not be able to skip the track.
It wont fetch any new tracks
If you are using the Get Latest (Followed) option then only tracks by Artists or Labels you are following that have been released recently will be fetched. Unless you are following a lot of artists and labels chances are much of the time no new tracks will be fetched. If you are using the Get Latest option then make sure you are not ignoring the genres you have chosen in the Settings > Sources menu.
How does Trackhunter get the track information from the stores
An explanation of how Trackhunter obtains it's track information from it's various sources can be found here
How can I get my store added to Trackhunter?
Get in touch and we'll be happy to discuss getting your store included if it's relevant.
How can I only get music from my favourite artists or labels?
You can follow specific Artists or Labels. You can either choose to follow Artists or Labels from the Playlist by right clicking a track and choosing Follow. Or go to the Settings menu and choose the Filters option. If you wanted to follow tracks on the label “Muzic Recordings” then you would create a filter with the following settings:
Action: Follow, Type: contains, Value: Muzic Recordings
You should then use the Get Latest (Followed) option to look for new music by your followed artists and labels
It wont play any of the tracks on the playlist
If the General Setting “Show Messages On Playback Error” is not selected then Trackhunter will simply skip any tracks it can’t play without reporting an error.
It takes a long time to find all the new tracks
Now there are many sources Trackhunter uses to find new music it can take a long time to search through them all. This is especially true if you choose a lot of genres. This can be compounded by the fact that Trackhunter is configured to respect rate limits at the stores which can further slow down fetching. You can reduce the number of sources you use as it won’t use a source if there are no genres selected for it. However, you may find some sources are better for certain genres then others and after using Trackhunter for a while you’ll get to know which sources are best and can streamline your sources and genres accordingly.
My songs are not marked as listened when I reopen Trackhunter
Songs marked as listened are removed from the playlist when you shut down Trackhunter. It still remembers your “listened” tracks but just doesn’t display them in your playlist any more.
How do I delete my account and associated data?
Can't find the answer?
If you can't find an answer then feel free to get in touch via email at support@trackhunter.co.uk.
We recommend email but we do monitor our socials too.
